Privacy Policy

Last updated September 2022 

 

We respect your privacy and are committed to protecting your personal information. 

This Privacy Policy (Policy) sets out how SPC Operations Pty Ltd (ACN 633 532 162), Frozen Ready Meals Pty Ltd (ACN 643 931 677), The Good Meal Co Pty Ltd (ACN 623 746 592), Helping Humans Pty Ltd (ACN 640 625 010) and The Kuisine Company Pty Ltd (SPC) collect, use, disclose and hold your Personal Information; how you can access or correct your Personal Information that is held by us; how you can lodge a complaint and how we will deal with it. SPC or ‘we’ in this policy refers to each of the above businesses.

YOUR PERSONAL INFORMATION IS IMPORTANT 

We are subject to the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (“APPs“) (together, “Privacy Laws”) and the Spam Act 2003 (Cth). Privacy Laws regulate the collection and use of “Personal Information”, which includes information or an opinion which identifies you as an individual or from which you can be reasonably identified. 

COLLECTING PERSONAL INFORMATION 

We only collect personal information where the information is reasonably necessary for one or more of our functions or activities. We collect personal information by various means, including, but not limited to: when you view our website or social media sites; fill in a form; send us an e-mail; enter a competition or speak to one of our representatives. This information may include (but is not limited to) your name, e-mail and mailing addresses, contact numbers, and date of birth. We may also collect information about how you interact with our websites and social sites in order to help us to develop and improve them.  

We will only collect personal information about you from third parties when it is unreasonable or impracticable to collect it from you directly, or when you have given us permission to do so. 

If you provide us with certain services, for example as a contractor or consultant, we may collect your personal information and, in some circumstances, sensitive information such as driving records or medical certificates.  

If you provide personal information to us about someone else, you must ensure that you are entitled to disclose that information to us. For example, you should take reasonable steps to ensure that the individual concerned is aware of the various matters detailed in this Privacy Policy and has consented to the collection, use and disclosure of their personal information as described in this Privacy Policy. 

USING PERSONAL INFORMATION 

We use your personal information for the purpose for which it has been provided, any other purpose you have consented to, and any other purpose permitted under the Privacy Laws. The primary purpose for which we collect, use and disclose personal information is to manage our operations and promote our business. This may include using your personal information for any of the following purposes: 

  • to provide you with information about our products, services and promotions (including direct marketing); 
  • to assess your application for employment, contracting or consulting services; 
  • to accept your application to participate in promotions or competitions run by us; 
  • so that you can provide us with services; 
  • for the handling of complaints and responding to feedback or concerns you have about our products or services; 
  • to review, develop and improve the products and services we offer, including conducting market research, data analytics and statistical analysis in relation to our business; 
  • to facilitate corporate transactions like mergers and acquisitions,  as an example to assess those transactions and manage the transition of the business; 
  • for interacting with Regulators and relevant government entities;  
  • to ensure compliance with our legal and regulatory obligations; and, 
  • as otherwise required or permitted by law. 

If you no longer wish to receive marketing or promotional information from us, you can unsubscribe at any time. Instructions on how to unsubscribe are set out in all marketing communications that we send to you, or you can contact us through our Privacy Officer using the contact details below. Please allow a reasonable period of time for us to action any request to unsubscribe. There are, however, some service and transactional messages that we must be able to send you. These include, for example, messages relating to product recall notices. 

We will not sell any personal information that you give us to any third party. 

Anonymity 

You have the option to engage with us anonymously. However, if you choose to do so, we may not be able to provide our products or services to you, or make some offers available to you without your personal information. 

If we do not collect the personal information listed above, it may also limit our ability to engage you as an employee, contractor or business partner. 

DISCLOSURE OF INFORMATION 

We may disclose your personal information to third parties for the purposes for which we may use your information as described above. This may include disclosing information to: 

  • our related entities; 
  • third party organisations such as our business partners, advertising partners, mailing and printing houses, IT providers, analytics providers, professional advisors and other service providers; and/or 
  • anyone who is considering acquiring an interest in our assets or businesses (or any part of them) as part of a due diligence or sale process. 

We will only disclose your personal information for other purposes if you consent, if we are required or authorised by law to do so or where the disclosure is authorised under the Privacy Laws. 

We do not generally disclose personal information to entities located overseas. In the unlikely event that we do need to disclose information overseas, we will take reasonable steps to ensure that the overseas recipient does not breach the Privacy Laws in its handling of your personal information. 

COOKIES 

Cookies are small pieces of text stored by your web browser. Our websites and social sites use cookies to connect you and the information you have provided in order to deliver to you personalised content and a better experience when you return to the website or a social site. Most internet browsers automatically accept cookies, although you can choose to disable them (however, you may then lose some functionality). For further information about managing and disabling browser cookies, you should refer to your internet browser’s help section or user guide. 

SECURITY OF PERSONAL INFORMATION 

We take reasonable steps to secure all personal information that we hold about you and to keep this information accurate and up-to-date. Personal information is stored either electronically or in hard copy, and information security measures are in place to protect this information from misuse, interference and loss. We implement a range of measures, including people, process, and technology controls to protect the security of your personal information. Our security controls are continually reviewed in order to protect your personal information appropriately. 

Our website does not provide facilities for the secure transmission of information across the internet. Users should be aware that there are inherent risks in transmitting information across the internet. 

We will take such steps that are reasonable in the circumstances (if any) to destroy or de-identify personal information when it is no longer required for the purpose(s) for which it was provided. 

ACCESS TO OR CORRECTION OF PERSONAL INFORMATION 

You may request access or changes to your personal information held by us. To do this, please contact us through our Privacy Officer using the contact details provided below. 

We will respond to your requests for access or correction within a reasonable period of time after the request has been made. In general, we will allow you access to the Personal Information we hold about you, unless a specific exception applies, and we will take such steps as are reasonable to provide you with the information in the form you require. We may need to verify the accuracy of new information that you provide to us before making corrections to your personal information held by us. 

There may be situations where we are not able to provide you with access to your personal information, such as where the request relates to an existing or anticipated legal proceeding. If we deny you access to any Personal Information following an access request or provide you with access not in the manner requested by you, we will give you written notice that will set out the reasons for the denial and the mechanisms available to you to complain about our refusal. 

We will not charge any fee for the provision of this information, except when we are required to spend an unreasonable amount of time or effort to provide you with the information. If there is a charge, it will not be excessive and will not apply to the making of the request. 

WHAT DO YOU DO IF YOU HAVE A COMPLAINT OR A QUESTION? 

If you would like further information about how we manage your personal information, have any queries or feedback relating to this Policy, or wish to lodge a complaint, please contact our Privacy Officer by: 

  • calling 1800 805 168 (AU) or 0800 441 050 (NZ) 
  • sending an e-mail to privacy@spc.com.au; or 
  • writing to the following address:  

 SPC Global Ltd Attention: Privacy Officer, Suite 4, Level 1, 3 Bristol Street, Essendon Fields, Victoria, 3041. 

Our Privacy Officer is responsible for coordinating the investigation of any complaints and resolving privacy-related issues. The Privacy Officer will manage any complaints received in a timely manner and provide you with a response to your complaint. If you are not satisfied with our response, you may take your complaint to the Office of the Australian Information Commissioner, contactable by telephone on 1300 363 992, via the OAIC website at www.oaic.gov.au, or by email at enquiries@oaic.gov.au. 

CHANGES TO THIS PRIVACY POLICY 

From time to time, it may be necessary for us to review and revise this Policy. We reserve the right to amend this Policy at any time and to notify you by posting an updated version of the Policy on our website.